The chat window
Visitors see a chat icon in the bottom right corner of your website. Clicking it opens the chat window with a welcome message. If you have set proactive activation, the window opens automatically.
Having a conversation
Visitors type their question and receive an answer immediately. Responses appear word by word (streaming), just like ChatGPT. The chatbot knows your services, your expertise, and your knowledge base.
Using voice
If voice is enabled, visitors see a microphone button. They can speak their question instead of typing. Responses are also read aloud. The mute button allows visitors to turn off sound.
Getting in touch
When the chatbot cannot fully answer a question, it offers a contact form. The visitor fills in their name, email, and a message. This is forwarded to you as an escalation.
CTA buttons
The chatbot can show buttons, for example:
- Book appointment: opens your calendar page
- WhatsApp: opens a WhatsApp conversation
- Pay: opens a payment link
These buttons appear automatically when the chatbot considers them relevant.
Lead capture
Depending on your settings, the chatbot asks for contact details. The visitor can provide their name, email, and consent. This information is saved to your contact list.
Privacy
The chatbot respects visitor privacy. If your cookie banner is enabled, the chatbot only loads after cookies are accepted. Conversations are stored to improve quality but contain no personal data until the visitor shares contact information.