Answer
Double opt-in (DOI) means new contacts must first confirm their email address via a confirmation link before receiving emails.
DOI is no longer a manual toggle in Modules. The system determines the DOI requirement automatically based on your legal region.
Default behaviour per region
| Region | DOI | |--------|-----| | EU/EEA | Required (GDPR + UWG) | | United Kingdom | Required (PECR) | | Canada | Required (CASL) | | United States | Not required | | Australia | Not required |
How it works
When DOI is active:
- New contacts from assessments and chatbot receive a confirmation email
- The confirmation link is valid for 48 hours
- Only after confirmation is the contact marked as confirmed
- The confirmation is logged in the consent overview
- The confirmation email uses your Footer language setting
Setting an override
Want to change the default behaviour for your region? Go to Dashboard > Settings > Legal region and use the Double opt-in override:
- Default (grey) - follows your region (recommended)
- On (green) - always require DOI, even if your region does not require it
- Off (red) - disable DOI, even if your region requires it
Note: disabling DOI for EU/UK/CA may carry legal risks.
Tips
- Existing confirmed contacts are not affected
- The confirmation email uses your company name and accent color
- Unconfirmed contacts do not receive emails via sequences
- To set your legal region: Dashboard > Settings > Legal region