Answer
You can fine-tune how your community behaves directly from the community page. Open the settings panel with the gear icon and every change you make is saved instantly, no extra steps needed.
Opening Community Settings
- Go to your community page.
- Click the gear icon in the top corner.
- The settings panel opens. You are ready to configure.
What You Can Configure
Automatically Create Discussions for New Content
When this is turned on, a discussion thread is created automatically every time you publish new content. This is great because your community can start engaging right away, without you having to set anything up manually.
Turn it off if you prefer to create discussions selectively.
First Reply: AI or You
Choose who kicks off the conversation:
- AI: The platform posts a thoughtful opening reply to get the discussion going, even when you are busy.
- You (Tenant): You write the first reply yourself, keeping that personal touch front and center.
Knowledge Base Synthesis Thresholds
Your community generates real insights over time. The synthesis feature bundles those insights into a knowledge base automatically. You control when that kicks in:
- Minimum number of participants: How many different community members need to contribute before a synthesis is created.
- Minimum number of replies: How many replies a discussion needs before it qualifies for synthesis.
Setting these thresholds higher means only the richest discussions feed your knowledge base.
Require Approval Before Publishing Replies
Turn on moderation so that replies are held for your review before they appear publicly. This is useful if you want to keep conversations focused and high quality. You approve each reply from your moderation queue before it goes live.
Tips
- All changes save automatically, so there is no save button to look for. What you set is what goes live right away.
- Start with AI as the first reply if you run a large community. It keeps discussions active without requiring your time on every post.
- Use the synthesis thresholds to make sure your knowledge base reflects real, substantive conversations rather than short exchanges.
- Moderation is a great fit for newer communities where you want to set the tone carefully before opening things up.