Answer
When a discussion in your community picks up momentum, it often contains real gold: expert opinions, practical tips, and hard-won insights from your members. The knowledge base synthesis feature lets you capture all of that automatically. Once a thread has enough replies and participants, you can ask AI to synthesize the key insights into a polished knowledge base article, written in your voice.
How It Works
The AI reads every reply in the thread and distills the core insights into a single, coherent article. The result shows up as a suggestion for you to review before anything goes live. You stay in full control.
Steps to Generate an Article from a Discussion
- Open the discussion thread that you want to synthesize.
- Look at the side panel on the right. Once the thread has enough replies and participants, you will see the option to generate a knowledge base article.
- Click Generate article. The AI will process all the replies and draft an article in your tone and style.
- The suggested article appears for your review. Read through it and decide:
- Click Approve to publish it directly to your knowledge base. - Click Dismiss to discard the suggestion without publishing anything.
That is all there is to it. The article is now part of your knowledge base, ready to help future members without anyone having to dig through a long thread.
Why This Is Useful
Great answers often get buried in discussions. By synthesizing them into a standalone article, you make that knowledge reusable and easy to find. Your community essentially writes your knowledge base for you, and you just give the final nod.
Tips
- The synthesis option appears automatically once a thread reaches sufficient activity, so there is nothing to configure.
- If the draft does not feel quite right, dismiss it and give the thread a little more time to develop before trying again.
- You can edit an approved article after publishing, just like any other knowledge base item, so feel free to refine the AI output to match your style perfectly.
- Pin high-quality synthesized articles to make them even easier for new members to discover.