Chatbot & Voice Agent

An AI-powered chatbot and voice agent on your website that knows your business. It answers questions from your knowledge base, captures leads and speaks in your voice. Text and voice. 24/7.

Your website gets visitors when you are not there. Evenings, weekends, different time zones. They have questions about your services, your methodology, your approach. Most of them will not fill out a contact form. They will leave. A chatbot that knows your business changes that equation. Not a scripted bot that offers three multiple-choice options. An AI that has read your knowledge base, your services, your frameworks and your identity profile. It answers questions the way someone who works in your business would answer them. ## Text chat that knows your content The chatbot sits on your website as a widget. Visitors click, ask a question, and get an informed response. The system searches your knowledge base using semantic understanding, not keyword matching. If you have written about the topic in a blog post, discussed it in a podcast episode or described it in a service page, the chatbot finds the relevant information and answers from it. It can show service cards, suggest bookings, surface relevant content and recommend assessments, all within the conversation flow. These are not scripted paths. The AI decides which tool to use based on what the visitor needs. ## Voice agent for spoken conversations Beyond text, the system offers a voice agent. Your visitors can have a real-time spoken conversation with an AI that represents your business. Speech recognition captures what they say. The AI formulates a response from your knowledge base. Text-to-speech delivers the answer in a natural voice. This is not a phone tree. It is a conversation. The visitor speaks naturally, and the agent responds naturally. The same knowledge base, the same services, the same frameworks. Just spoken instead of typed. ## Lead capture at natural moments The chatbot and voice agent capture leads at natural moments in the conversation. When a visitor has shown genuine interest, the system offers to collect their contact information. With consent. No aggressive pop-ups, no dark patterns. A conversation that naturally progresses from information to connection. Captured leads flow into your email contacts with full consent tracking. Follow-up can happen through your email sequences, automatically. ## Your business personality, not generic AI Standard chatbots (Intercom, Drift, Tidio) follow scripts or answer from generic AI knowledge. They do not know your methodology. They do not know your frameworks. They do not know how you talk. Identity First Media's chatbot and voice agent are grounded in your identity profile. The responses reflect your communication style, your expertise areas and your positioning. A visitor interacting with your chatbot gets an experience that feels consistent with your website, your content and your brand. ## Compliance built in The chatbot carries EU AI Act compliant transparency labels. Visitors know they are talking to an AI assistant. Safety clauses are built into every system prompt: crisis situations route to emergency services, illegal requests are declined, and knowledge base misuse is blocked.

Approach

The chatbot and voice agent read your identity profile, your knowledge base, your services and your frameworks. Responses come from your actual content, not generic AI knowledge. Both capture leads at natural moments, with consent.

Frequently asked questions