Answer
If images are not loading on your website, there can be several causes: files too large, wrong format or a temporary storage issue. Below you will find steps to resolve this.
Steps
- Check the file size. Images larger than 10 MB may not load. Preferably use files under 2 MB.
- Check the file format. Supported formats are JPEG, PNG and WebP. Other formats are not displayed.
- Refresh the page with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to bypass the browser cache.
- Try re-uploading the image via the dashboard. Go to the relevant page or product and replace the image.
- For persistent issues: open the browser console (F12) and check if error messages appear when loading the image.
Tips
- Use square images (1:1) for profile photos and product images. Use 16:9 for blog headers.
- Compress large images before uploading. Tools like TinyPNG or Squoosh reduce file size without visible quality loss.
- WebP is the recommended format: smaller file size at the same quality as JPEG.